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Aproplan - Junior Customer Support

La Hulpe,



Chaussée de Bruxelles 135A,
    La Hulpe 1310

Personne de contact

Aproplan, Isaline Letor

Chaussée de Bruxelles 135A,
    La Hulpe 1310

Description du poste

Customer Support team provides excellent support to our customers by responding to questions by phone and email in an enthusiastic, accurate and efficient way.
They also have to proactively identify user training needs and assist customers in getting the most out of our product through blended learning (by teleconference, webinar or exceptionally in person)
They will escalate critical support issues from customers to the appropriate internal channel, help report bugs to our development team and suggests product improvements by identifying recurring questions and keep our knowledge base up to date.
Eventually, they will execute internal processes to streamline and optimize support work and keep accurate records of all work.
Working at APROPLAN will offer you the opportunity to work for one of the fastest growing SaaS companies in the construction sector.
You’ll work with the latest technologies in the Mobile universe and collaborate with teams working with other up-to-date technologies (Swift iOS, HTML/CSS/TypeScript, Google Material Design).
Last but not least, you’ll be in a great working atmosphere with a young, dynamic team in the coolest offices out there.

Profil recherché

You are bilingual French and Dutch spoken and written are a must while English would be a great plus.
Passion for customer service and helping others
Great communication skills via email and phone
You have strong problem solving skills and preferably an analytical background
Highly organized and detail oriented
Word and excel hold no secrets for you
You have IT affinity, experience with SaaS is a plus
Working in a flexible schedule motivates you