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Orange Business Services - First Line Support Engineer

12/01/2018 00:29:10


Orange Business Services

avenue du bourget 3
    1140 Bruxelles

Description du poste

 Day-to-day incoming calls/mails management for the NSOC
 Creation, handling and follow-up of incidents notified by supervisor or customers
 Escalation management (making sure 2nd line & 3rd line respects SLA’s)
 Resolve incidents for which established processes are defined
 Handle changes for which established process are defined
 Keep CMDB up-to-date
 Possible evolution towards 2nd line support role (solving incidents and deployment of equipment at client’s)

Profil recherché

About you
 Strong ability to work in a team, to report and to work under pressure
 Good Communication skills and Customer Oriented
 Rigorous and ambitious.
 Graduate or equivalence experience
 2 - 3 years professional experience in IT Computer fields
 Good knowledge of TCP/IP (protocols, routing, packet filtering, proxy)
 Proven working experience in IT systems administration / support / configuration.
 First Experience in IT Security domains (Firewall, Antivirus, …)
 Knowledge on Operating System (Unix / Linux / Windows) and OS Security principle
 Proficient in French, Dutch & English.
 Cisco CCNA is a plus