Orange Business Services - First Line Support Engineer
Orange Business Services
Description du poste
Day-to-day incoming calls/mails management for the NSOC
Creation, handling and follow-up of incidents notified by supervisor or customers
Escalation management (making sure 2nd line & 3rd line respects SLA’s)
Resolve incidents for which established processes are defined
Handle changes for which established process are defined
Keep CMDB up-to-date
Possible evolution towards 2nd line support role (solving incidents and deployment of equipment at client’s)
Strong ability to work in a team, to report and to work under pressure
Good Communication skills and Customer Oriented
Rigorous and ambitious.
Graduate or equivalence experience
2 - 3 years professional experience in IT Computer fields
Good knowledge of TCP/IP (protocols, routing, packet filtering, proxy)
Proven working experience in IT systems administration / support / configuration.
First Experience in IT Security domains (Firewall, Antivirus, …)
Knowledge on Operating System (Unix / Linux / Windows) and OS Security principle
Proficient in French, Dutch & English.
Cisco CCNA is a plus